How to make a complaint

At NBe Brokers we are dedicated to providing you with “nothing but excellence”. However, if you feel that we have failed to meet our own standards please let us know by using the information shown below.  

You can make a complaint by:

  • In writing directly to the Director – 566 Etruria Road, Newcastle-under-Lyme, ST5 0SU
  • Calling us directly on 0330 056 5734
  • Emailing

We will carry out a thorough investigation of all complaints to provide a resolution in a timely manner and consider the relevant factors to ensure a fair outcome for the customer.    

If you remain unsatisfied once we have issued an outcome in writing or you are not happy with our progress after 8 weeks, you may refer this matter to the Financial Ombudsman Service. For more information please visit: 

You can contact the Financial Ombudsman Service by:

  • Email:
  • Phone: 0800 023 4567
  • Writing to: The Financial Ombudsman Service, Exchange Tower, London, E14 9SR

NBE Brokers Ltd is authorised and regulated by the Financial Conduct Authority (Registration Number 978071), NBE Brokers Ltd is registered at The Mount, 566 Etruria Road, Newcastle Under Lyme, ST5 0SU. Registered in England and Wales, Number 14045203.